The App Diagnostics Report provides a spreadsheet detailing each API call made
by a given application during a specified timeframe. The report gives you
access to the API Request ID, which can be given to Box Support for
troubleshooting purposes.
This report will not include:
- API calls made within the last 48 hours
- Authorization and Token API calls
We are working on including the above and thereby making the report suitable
for real-time troubleshooting in the future. 1. Click on the App Diagnostics Tab
To run the App Diagnostics Report, click the App Diagnostics option located
along the top of your application’s configuration section in
the Developer Console.
Clicking Run App Diagnostics Report will display a popup to select report
filters and parameters.
3. Select Report Parameters and Click Run
You can select a date in the last two weeks, starting 48 hours prior to today.
A report can be run for up to a total of 24 hours. Click Run to
generate a report.
4. Access the Box Reports Folder
Navigate to All Files and locate the Box Reports folder. If this is
your first time running a report, this folder is automatically generated. If
you are an Admin, this is the same folder you access
Admin Console Reports. Open the folder.
You will see any reports you have run in the Box Reports folder.
Locate and open the most recent Platform App Diagnostics run folder.
6. Check the Status
The report will take time to complete. You can see the status in the box at the
top of the folder.
7. Report Completed
Upon completion, the status will change, and the .csv file will appear in the
folder.
8. Open the Report
You can open the file in your web browser or download it to view locally. If
you need help from Box Support, you can send in the report with your
ticket by attaching a downloaded copy or via shared link.
The report has nine columns.
Last modified on September 4, 2026
