The App Diagnostics Report provides a spreadsheet detailing each API call made
by a given application during a specified timeframe. The report gives you
access to the API Request ID, which can be given to Box Support for
troubleshooting purposes.
This report will not include:
API calls made within the last 48 hours
Authorization and Token API calls
We are working on including the above and thereby making the report suitable
for real-time troubleshooting in the future.
To run the App Diagnostics Report, click the App Diagnostics option located
along the top of your application’s configuration section in
the Developer Console.
You can select a date in the last two weeks, starting 48 hours prior to today.
A report can be run for up to a total of 24 hours. Click Run to
generate a report.
Navigate to All Files and locate the Box Reports folder. If this is
your first time running a report, this folder is automatically generated. If
you are an Admin, this is the same folder you access
Admin Console Reports. Open the folder.
You can open the file in your web browser or download it to view locally. If
you need help from Box Support, you can send in the report with your
ticket by attaching a downloaded copy or via shared link.
The report has nine columns.
Column
Description
App Name
The name of the application
Client ID
The Client ID of the application
HTTP Status Code
The response code returned from Box
API Request Duration (ms)
The amount of time from API call to response
API Request ID
A unique identifier that can be used by Box Support
Resource
The primary resource accessed in the API call
Sub Resource
The secondary resource accessed in the API call
HTTP Method
The type of HTTP method used in the API call
API Request Timestamp
The timestamp of the API call
Last modified on September 4, 2026
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The report gives you\naccess to the `,_jsx(_components.code,{children:`API Request ID`}),`, which can be given to Box Support for\ntroubleshooting purposes.`]}),`\n`,_jsxs(Warning,{children:[_jsx(_components.p,{children:`This report will not include:`}),_jsxs(_components.ul,{children:[`\n`,_jsx(_components.li,{children:`API calls made within the last 48 hours`}),`\n`,_jsx(_components.li,{children:`Authorization and Token API calls`}),`\n`]}),_jsx(_components.p,{children:`We are working on including the above and thereby making the report suitable\nfor real-time troubleshooting in the future.`})]}),`\n`,_jsxs(Heading,{level:`2`,id:`1-click-on-the-app-diagnostics-tab`,children:[`1. Click on the `,_jsx(_components.strong,{children:`App Diagnostics`}),` Tab`]}),`\n`,_jsxs(_components.p,{children:[`To run the App Diagnostics Report, click the `,_jsx(_components.strong,{children:`App Diagnostics`}),` option located\nalong the top of your application’s configuration section in\nthe `,_jsx(_components.a,{href:`https://app.box.com/developers/console`,children:`Developer Console`}),`.`]}),`\n`,_jsx(Frame,{center:true,shadow:true,children:_jsx(OptimizedImage,{src:`https://mintcdn.com/box/Z1XcLZTI-opBQvuM/images/guides/api-calls/permissions-and-errors/New-Menu-Option.png?fit=max\u0026auto=format\u0026n=Z1XcLZTI-opBQvuM\u0026q=85\u0026s=05b7303e717a6490e8f592f51223420a`,alt:`New Menu Option`,\"data-og-width\":`1512`,width:`1512`,\"data-og-height\":`884`,height:`884`,\"data-path\":`images/guides/api-calls/permissions-and-errors/New-Menu-Option.png`,\"data-optimize\":`true`,\"data-opv\":`3`,srcset:`https://mintcdn.com/box/Z1XcLZTI-opBQvuM/images/guides/api-calls/permissions-and-errors/New-Menu-Option.png?w=280\u0026fit=max\u0026auto=format\u0026n=Z1XcLZTI-opBQvuM\u0026q=85\u0026s=0981897605261806e1c3ab993958c182 280w, https://mintcdn.com/box/Z1XcLZTI-opBQvuM/images/guides/api-calls/permissions-and-errors/New-Menu-Option.png?w=560\u0026fit=max\u0026auto=format\u0026n=Z1XcLZTI-opBQvuM\u0026q=85\u0026s=af57f8f194157299641c93718184b56e 560w, https://mintcdn.com/box/Z1XcLZTI-opBQvuM/images/guides/api-calls/permissions-and-errors/New-Menu-Option.png?w=840\u0026fit=max\u0026auto=format\u0026n=Z1XcLZTI-opBQvuM\u0026q=85\u0026s=984c6eb155c7c128f6ced307c282dc11 840w, https://mintcdn.com/box/Z1XcLZTI-opBQvuM/images/guides/api-calls/permissions-and-errors/New-Menu-Option.png?w=1100\u0026fit=max\u0026auto=format\u0026n=Z1XcLZTI-opBQvuM\u0026q=85\u0026s=13327850e6edf57043e63374f9d1dc02 1100w, https://mintcdn.com/box/Z1XcLZTI-opBQvuM/images/guides/api-calls/permissions-and-errors/New-Menu-Option.png?w=1650\u0026fit=max\u0026auto=format\u0026n=Z1XcLZTI-opBQvuM\u0026q=85\u0026s=7fa4bbe38002aa49e0a5e09509e0a011 1650w, https://mintcdn.com/box/Z1XcLZTI-opBQvuM/images/guides/api-calls/permissions-and-errors/New-Menu-Option.png?w=2500\u0026fit=max\u0026auto=format\u0026n=Z1XcLZTI-opBQvuM\u0026q=85\u0026s=ea2184bc65efc8f8c9c3af311d7fc6ba 2500w`})}),`\n`,_jsxs(Heading,{level:`2`,id:`2-click-run-app-diagnostics-report-to-configure-your-report`,children:[`2. Click `,_jsx(_components.strong,{children:`Run App Diagnostics Report`}),` to configure your report`]}),`\n`,_jsxs(_components.p,{children:[`Clicking `,_jsx(_components.strong,{children:`Run App Diagnostics Report`}),` will display a popup to select report\nfilters and parameters.`]}),`\n`,_jsx(Frame,{center:true,shadow:true,children:_jsx(OptimizedImage,{src:`https://mintcdn.com/box/Z1XcLZTI-opBQvuM/images/guides/api-calls/permissions-and-errors/Menu-Option-Screen.png?fit=max\u0026auto=format\u0026n=Z1XcLZTI-opBQvuM\u0026q=85\u0026s=57f52267cbb1efc4787dfbd005580f6d`,alt:`App Diagnostic Menu`,\"data-og-width\":`840`,width:`840`,\"data-og-height\":`317`,height:`317`,\"data-path\":`images/guides/api-calls/permissions-and-errors/Menu-Option-Screen.png`,\"data-optimize\":`true`,\"data-opv\":`3`,srcset:`https://mintcdn.com/box/Z1XcLZTI-opBQvuM/images/guides/api-calls/permissions-and-errors/Menu-Option-Screen.png?w=280\u0026fit=max\u0026auto=format\u0026n=Z1XcLZTI-opBQvuM\u0026q=85\u0026s=4c8b1a5a3f944ef2d8281a25486d7ad8 280w, https://mintcdn.com/box/Z1XcLZTI-opBQvuM/images/guides/api-calls/permissions-and-errors/Menu-Option-Screen.png?w=560\u0026fit=max\u0026auto=format\u0026n=Z1XcLZTI-opBQvuM\u0026q=85\u0026s=faba700b8d2780ee388717468f8c83aa 560w, https://mintcdn.com/box/Z1XcLZTI-opBQvuM/images/guides/api-calls/permissions-and-errors/Menu-Option-Screen.png?w=840\u0026fit=max\u0026auto=format\u0026n=Z1XcLZTI-opBQvuM\u0026q=85\u0026s=a484f00d62c9a02a0455c2127d6d5fab 840w, https://mintcdn.com/box/Z1XcLZTI-opBQvuM/images/guides/api-calls/permissions-and-errors/Menu-Option-Screen.png?w=1100\u0026fit=max\u0026auto=format\u0026n=Z1XcLZTI-opBQvuM\u0026q=85\u0026s=e651992b574d350a0182e0e3983f018d 1100w, https://mintcdn.com/box/Z1XcLZTI-opBQvuM/images/guides/api-calls/permissions-and-errors/Menu-Option-Screen.png?w=1650\u0026fit=max\u0026auto=format\u0026n=Z1XcLZTI-opBQvuM\u0026q=85\u0026s=53cc3fdcf431520fb8423ae5345576f0 1650w, https://mintcdn.com/box/Z1XcLZTI-opBQvuM/images/guides/api-calls/permissions-and-errors/Menu-Option-Screen.png?w=2500\u0026fit=max\u0026auto=format\u0026n=Z1XcLZTI-opBQvuM\u0026q=85\u0026s=1c3be10bf326a257cc00552809a348b6 2500w`})}),`\n`,_jsxs(Heading,{level:`2`,id:`3-select-report-parameters-and-click-run`,children:[`3. Select Report Parameters and Click `,_jsx(_components.strong,{children:`Run`})]}),`\n`,_jsxs(_components.p,{children:[`You can select a date in the last two weeks, starting 48 hours prior to today.\nA report can be run for up to a total of 24 hours. Click `,_jsx(_components.strong,{children:`Run`}),` to\ngenerate a report.`]}),`\n`,_jsx(Frame,{center:true,shadow:true,children:_jsx(OptimizedImage,{src:`https://mintcdn.com/box/Z1XcLZTI-opBQvuM/images/guides/api-calls/permissions-and-errors/Report-Option-Screen.png?fit=max\u0026auto=format\u0026n=Z1XcLZTI-opBQvuM\u0026q=85\u0026s=43a6fc2f47f65ffe73f81e386d68e95c`,alt:`Report Options`,\"data-og-width\":`906`,width:`906`,\"data-og-height\":`722`,height:`722`,\"data-path\":`images/guides/api-calls/permissions-and-errors/Report-Option-Screen.png`,\"data-optimize\":`true`,\"data-opv\":`3`,srcset:`https://mintcdn.com/box/Z1XcLZTI-opBQvuM/images/guides/api-calls/permissions-and-errors/Report-Option-Screen.png?w=280\u0026fit=max\u0026auto=format\u0026n=Z1XcLZTI-opBQvuM\u0026q=85\u0026s=d23840f637eda562511cdae14b4a35eb 280w, https://mintcdn.com/box/Z1XcLZTI-opBQvuM/images/guides/api-calls/permissions-and-errors/Report-Option-Screen.png?w=560\u0026fit=max\u0026auto=format\u0026n=Z1XcLZTI-opBQvuM\u0026q=85\u0026s=f406b6b9a0242b9e6777edffacff5d42 560w, https://mintcdn.com/box/Z1XcLZTI-opBQvuM/images/guides/api-calls/permissions-and-errors/Report-Option-Screen.png?w=840\u0026fit=max\u0026auto=format\u0026n=Z1XcLZTI-opBQvuM\u0026q=85\u0026s=19c55a826ab61dc18a6667e2e8273e09 840w, https://mintcdn.com/box/Z1XcLZTI-opBQvuM/images/guides/api-calls/permissions-and-errors/Report-Option-Screen.png?w=1100\u0026fit=max\u0026auto=format\u0026n=Z1XcLZTI-opBQvuM\u0026q=85\u0026s=15a53b62d582b0b7e7d4833f9f24a5fb 1100w, https://mintcdn.com/box/Z1XcLZTI-opBQvuM/images/guides/api-calls/permissions-and-errors/Report-Option-Screen.png?w=1650\u0026fit=max\u0026auto=format\u0026n=Z1XcLZTI-opBQvuM\u0026q=85\u0026s=cf77be0d154e8e2e054fc8d7fbaac371 1650w, https://mintcdn.com/box/Z1XcLZTI-opBQvuM/images/guides/api-calls/permissions-and-errors/Report-Option-Screen.png?w=2500\u0026fit=max\u0026auto=format\u0026n=Z1XcLZTI-opBQvuM\u0026q=85\u0026s=4a5639c3f3feba5801ef8e5f24ec750e 2500w`})}),`\n`,_jsx(Heading,{level:`2`,id:`4-access-the-box-reports-folder`,children:`4. Access the Box Reports Folder`}),`\n`,_jsxs(_components.p,{children:[`Navigate to `,_jsx(_components.a,{href:`https://app.box.com/folder/0`,children:`All Files`}),` and locate the Box Reports folder. If this is\nyour first time running a report, this folder is automatically generated. If\nyou are an Admin, this is the same folder you access\n`,_jsx(_components.a,{href:`https://docs.box.com/en/box-admin-tools/reporting-and-insights/running-reports`,children:`Admin Console Reports`}),`. Open the folder.`]}),`\n`,_jsx(Frame,{center:true,shadow:true,children:_jsx(OptimizedImage,{src:`https://mintcdn.com/box/Z1XcLZTI-opBQvuM/images/guides/api-calls/permissions-and-errors/Box-Report-Folder.png?fit=max\u0026auto=format\u0026n=Z1XcLZTI-opBQvuM\u0026q=85\u0026s=c8f44ce31b6adb44f8636d33471f2720`,alt:`Box Report Folder`,\"data-og-width\":`1278`,width:`1278`,\"data-og-height\":`352`,height:`352`,\"data-path\":`images/guides/api-calls/permissions-and-errors/Box-Report-Folder.png`,\"data-optimize\":`true`,\"data-opv\":`3`,srcset:`https://mintcdn.com/box/Z1XcLZTI-opBQvuM/images/guides/api-calls/permissions-and-errors/Box-Report-Folder.png?w=280\u0026fit=max\u0026auto=format\u0026n=Z1XcLZTI-opBQvuM\u0026q=85\u0026s=49241e76720c4ba3b12b80da154461d4 280w, https://mintcdn.com/box/Z1XcLZTI-opBQvuM/images/guides/api-calls/permissions-and-errors/Box-Report-Folder.png?w=560\u0026fit=max\u0026auto=format\u0026n=Z1XcLZTI-opBQvuM\u0026q=85\u0026s=296b7ba028999fbea276e2addaeab822 560w, https://mintcdn.com/box/Z1XcLZTI-opBQvuM/images/guides/api-calls/permissions-and-errors/Box-Report-Folder.png?w=840\u0026fit=max\u0026auto=format\u0026n=Z1XcLZTI-opBQvuM\u0026q=85\u0026s=4765595b2f93119705a3c8039f58c40d 840w, https://mintcdn.com/box/Z1XcLZTI-opBQvuM/images/guides/api-calls/permissions-and-errors/Box-Report-Folder.png?w=1100\u0026fit=max\u0026auto=format\u0026n=Z1XcLZTI-opBQvuM\u0026q=85\u0026s=243938e73b8984cd6c9be7cd0fe6fb68 1100w, https://mintcdn.com/box/Z1XcLZTI-opBQvuM/images/guides/api-calls/permissions-and-errors/Box-Report-Folder.png?w=1650\u0026fit=max\u0026auto=format\u0026n=Z1XcLZTI-opBQvuM\u0026q=85\u0026s=249fc3c242870f466504f94abbf19954 1650w, https://mintcdn.com/box/Z1XcLZTI-opBQvuM/images/guides/api-calls/permissions-and-errors/Box-Report-Folder.png?w=2500\u0026fit=max\u0026auto=format\u0026n=Z1XcLZTI-opBQvuM\u0026q=85\u0026s=99aadeee58bfecbc4058f2411a30860d 2500w`})}),`\n`,_jsx(Heading,{level:`2`,id:`5-find-and-open-the-latest-platform-app-diagnostics-report-folder`,children:`5. Find and Open the latest Platform App Diagnostics Report Folder`}),`\n`,_jsx(_components.p,{children:`You will see any reports you have run in the Box Reports folder.\nLocate and open the most recent Platform App Diagnostics run folder.`}),`\n`,_jsx(Frame,{center:true,shadow:true,children:_jsx(OptimizedImage,{src:`https://mintcdn.com/box/Z1XcLZTI-opBQvuM/images/guides/api-calls/permissions-and-errors/Box-Report-Folder-Contents.png?fit=max\u0026auto=format\u0026n=Z1XcLZTI-opBQvuM\u0026q=85\u0026s=8eba4bb92670e5f5a2eec69ccab478d4`,alt:`Box Report Folder Contents`,\"data-og-width\":`1796`,width:`1796`,\"data-og-height\":`884`,height:`884`,\"data-path\":`images/guides/api-calls/permissions-and-errors/Box-Report-Folder-Contents.png`,\"data-optimize\":`true`,\"data-opv\":`3`,srcset:`https://mintcdn.com/box/Z1XcLZTI-opBQvuM/images/guides/api-calls/permissions-and-errors/Box-Report-Folder-Contents.png?w=280\u0026fit=max\u0026auto=format\u0026n=Z1XcLZTI-opBQvuM\u0026q=85\u0026s=4894ed7f24bac6c92d5671839ca64327 280w, https://mintcdn.com/box/Z1XcLZTI-opBQvuM/images/guides/api-calls/permissions-and-errors/Box-Report-Folder-Contents.png?w=560\u0026fit=max\u0026auto=format\u0026n=Z1XcLZTI-opBQvuM\u0026q=85\u0026s=edb5f937d081ff5f1b5d170142414893 560w, https://mintcdn.com/box/Z1XcLZTI-opBQvuM/images/guides/api-calls/permissions-and-errors/Box-Report-Folder-Contents.png?w=840\u0026fit=max\u0026auto=format\u0026n=Z1XcLZTI-opBQvuM\u0026q=85\u0026s=83bdede6a9b4c8ad6f2468a67c0c7a49 840w, https://mintcdn.com/box/Z1XcLZTI-opBQvuM/images/guides/api-calls/permissions-and-errors/Box-Report-Folder-Contents.png?w=1100\u0026fit=max\u0026auto=format\u0026n=Z1XcLZTI-opBQvuM\u0026q=85\u0026s=0d04a42a1cdb5137957d37ae8852408c 1100w, https://mintcdn.com/box/Z1XcLZTI-opBQvuM/images/guides/api-calls/permissions-and-errors/Box-Report-Folder-Contents.png?w=1650\u0026fit=max\u0026auto=format\u0026n=Z1XcLZTI-opBQvuM\u0026q=85\u0026s=8fbeac9a6c56201bb7b69f57b76b9fcb 1650w, https://mintcdn.com/box/Z1XcLZTI-opBQvuM/images/guides/api-calls/permissions-and-errors/Box-Report-Folder-Contents.png?w=2500\u0026fit=max\u0026auto=format\u0026n=Z1XcLZTI-opBQvuM\u0026q=85\u0026s=6501d43867c828883786cbe133c0eb28 2500w`})}),`\n`,_jsx(Heading,{level:`2`,id:`6-check-the-status`,children:`6. Check the Status`}),`\n`,_jsx(_components.p,{children:`The report will take time to complete. You can see the status in the box at the\ntop of the folder.`}),`\n`,_jsx(Frame,{center:true,shadow:true,children:_jsx(OptimizedImage,{src:`https://mintcdn.com/box/Z1XcLZTI-opBQvuM/images/guides/api-calls/permissions-and-errors/App-Diagnostics-Status.png?fit=max\u0026auto=format\u0026n=Z1XcLZTI-opBQvuM\u0026q=85\u0026s=3947fbdd53d5e049766ac46a34216e88`,alt:`Status Screen`,\"data-og-width\":`2230`,width:`2230`,\"data-og-height\":`954`,height:`954`,\"data-path\":`images/guides/api-calls/permissions-and-errors/App-Diagnostics-Status.png`,\"data-optimize\":`true`,\"data-opv\":`3`,srcset:`https://mintcdn.com/box/Z1XcLZTI-opBQvuM/images/guides/api-calls/permissions-and-errors/App-Diagnostics-Status.png?w=280\u0026fit=max\u0026auto=format\u0026n=Z1XcLZTI-opBQvuM\u0026q=85\u0026s=7af45fcd1399cf78b4e86822c941564b 280w, https://mintcdn.com/box/Z1XcLZTI-opBQvuM/images/guides/api-calls/permissions-and-errors/App-Diagnostics-Status.png?w=560\u0026fit=max\u0026auto=format\u0026n=Z1XcLZTI-opBQvuM\u0026q=85\u0026s=f1c279269cec61170234cd2005efdad4 560w, https://mintcdn.com/box/Z1XcLZTI-opBQvuM/images/guides/api-calls/permissions-and-errors/App-Diagnostics-Status.png?w=840\u0026fit=max\u0026auto=format\u0026n=Z1XcLZTI-opBQvuM\u0026q=85\u0026s=d6ff849687d0e8dffb730df330fc4b14 840w, https://mintcdn.com/box/Z1XcLZTI-opBQvuM/images/guides/api-calls/permissions-and-errors/App-Diagnostics-Status.png?w=1100\u0026fit=max\u0026auto=format\u0026n=Z1XcLZTI-opBQvuM\u0026q=85\u0026s=8730318c8e5ecdc168a2671807684245 1100w, https://mintcdn.com/box/Z1XcLZTI-opBQvuM/images/guides/api-calls/permissions-and-errors/App-Diagnostics-Status.png?w=1650\u0026fit=max\u0026auto=format\u0026n=Z1XcLZTI-opBQvuM\u0026q=85\u0026s=b129c731d0bc4cc99a56f8c912a7d650 1650w, https://mintcdn.com/box/Z1XcLZTI-opBQvuM/images/guides/api-calls/permissions-and-errors/App-Diagnostics-Status.png?w=2500\u0026fit=max\u0026auto=format\u0026n=Z1XcLZTI-opBQvuM\u0026q=85\u0026s=d3999dc8ad207082f5ef5044da2d41d0 2500w`})}),`\n`,_jsx(Heading,{level:`2`,id:`7-report-completed`,children:`7. Report Completed`}),`\n`,_jsxs(_components.p,{children:[`Upon completion, the status will change, and the `,_jsx(_components.code,{children:`.csv`}),` file will appear in the\nfolder.`]}),`\n`,_jsx(Frame,{center:true,shadow:true,children:_jsx(OptimizedImage,{src:`https://mintcdn.com/box/Z1XcLZTI-opBQvuM/images/guides/api-calls/permissions-and-errors/Diagnostics-Report.png?fit=max\u0026auto=format\u0026n=Z1XcLZTI-opBQvuM\u0026q=85\u0026s=c3c7c1e77593aefd889cc0409296477a`,alt:`Diagnostics Report`,\"data-og-width\":`1864`,width:`1864`,\"data-og-height\":`888`,height:`888`,\"data-path\":`images/guides/api-calls/permissions-and-errors/Diagnostics-Report.png`,\"data-optimize\":`true`,\"data-opv\":`3`,srcset:`https://mintcdn.com/box/Z1XcLZTI-opBQvuM/images/guides/api-calls/permissions-and-errors/Diagnostics-Report.png?w=280\u0026fit=max\u0026auto=format\u0026n=Z1XcLZTI-opBQvuM\u0026q=85\u0026s=363bd775a77edb16a81e5981e30c01ab 280w, https://mintcdn.com/box/Z1XcLZTI-opBQvuM/images/guides/api-calls/permissions-and-errors/Diagnostics-Report.png?w=560\u0026fit=max\u0026auto=format\u0026n=Z1XcLZTI-opBQvuM\u0026q=85\u0026s=551e558f0fde9fcce16863a80b5c0d60 560w, https://mintcdn.com/box/Z1XcLZTI-opBQvuM/images/guides/api-calls/permissions-and-errors/Diagnostics-Report.png?w=840\u0026fit=max\u0026auto=format\u0026n=Z1XcLZTI-opBQvuM\u0026q=85\u0026s=031c07497208d292423c40a2355dbb5a 840w, https://mintcdn.com/box/Z1XcLZTI-opBQvuM/images/guides/api-calls/permissions-and-errors/Diagnostics-Report.png?w=1100\u0026fit=max\u0026auto=format\u0026n=Z1XcLZTI-opBQvuM\u0026q=85\u0026s=c5a464e26c49243ca8b351da89d0a3c3 1100w, https://mintcdn.com/box/Z1XcLZTI-opBQvuM/images/guides/api-calls/permissions-and-errors/Diagnostics-Report.png?w=1650\u0026fit=max\u0026auto=format\u0026n=Z1XcLZTI-opBQvuM\u0026q=85\u0026s=50e3f93bf3ec57728d3b8b68e98b3b2d 1650w, https://mintcdn.com/box/Z1XcLZTI-opBQvuM/images/guides/api-calls/permissions-and-errors/Diagnostics-Report.png?w=2500\u0026fit=max\u0026auto=format\u0026n=Z1XcLZTI-opBQvuM\u0026q=85\u0026s=65bc83e933d442dd01559e834331b7ad 2500w`})}),`\n`,_jsx(Heading,{level:`2`,id:`8-open-the-report`,children:`8. Open the Report`}),`\n`,_jsxs(_components.p,{children:[`You can open the file in your web browser or download it to view locally. 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