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Box supports a variety of AI models, categorized along two dimensions: access level and capability tier.

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Access levels

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Core models

These models are built into Box AI and available by default for all customers. No configuration is required.

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Customer-enabled models

These models require activation by Box admins in the Admin Console or a request to Box to enable them. Some models may be subject to additional terms or pricing.

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Capability tiers

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Standard models

Designed for high-speed, cost-efficient tasks like basic summarization, Q&A, and structured data extraction from shorter or simpler documents. Ideal for high-volume, low-complexity use cases.

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Premium models

Offer more advanced reasoning, larger context windows, and better performance on long-form, complex, or domain-specific content. Suitable for sophisticated tasks like multi-step reasoning, understanding large taxonomies, and analyzing lengthy or unstructured documents.
A model can be both customer-enabled and premium, or core and standard. In other words, access level and capability tiers are independent categorizations (for example, models can be either capability tier regardless of access level). The two categorizations are complementary.

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Using models

How to use the supported AI models:
  • get the ,
  • override the AI agent configuration used in , , , endpoints.
When using the model parameter your API calls, use the API Name visible on each CustomCard and model card. For example, to get the AI agent configuration for a specific model, use the parameter and provide the azure__openai__gpt_4o_mini API name. Make sure you use two underscores after the provider name.
The list may change depending on the model availability.Models offered in Beta mode have not been fully performance-tested at scale and are made available on an as-is basis. You may experience variability in model/output quality, availability, and accuracy.

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Core Box AI models

Box AI is powered by the following AI models. These models are integrated with Box AI to facilitate various use cases while adhering to enterprise grade standards. Below, you’ll find information about each model, including its capabilities, intended applications, and applicable usage guidelines.

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Customer-enabled models

Certain Box AI customers may enable additional AI models upon their request and/or otherwise made available to them through their admin console. Use of these models may be subject to additional terms. By selecting a customer-enabled model, customer acknowledges that their data may be processed by additional subprocessors of their choice.